Refund & Return Policy

Refund & Return Policy

Last updated: July 3, 2026

At Sharktek Online, customer satisfaction matters to us. Please read our return and refund terms below.

1. Return Eligibility

• Returns are accepted within 3 days of delivery.
• Item must be unused, undamaged, and in its original packaging with all tags/accessories intact.
• Product must not be a final-sale or clearance item (such items are marked as non-returnable on the product page).

2. Non-Returnable Situations

• Item damaged due to misuse by the customer after delivery
• Missing original packaging, tags, or accessories
• Request made after the 3-day window

3. How to Request a Return

• Contact us at sharktectonline@gmail.com or 0312-5570965 within 3 days of delivery, with your order number and photos/video of the item.
• Our team will review the request and confirm return eligibility within 24–48 hours.
• Once approved, you'll receive instructions on how to send the item back.

4. Refunds

• Once the returned item is received and inspected, refunds are processed within 5–7 business days.
• Refunds are issued via the original payment method, or as store credit/replacement, depending on customer preference.
• Original shipping charges (if any) are non-refundable unless the item was defective or wrong item was sent.

5. Damaged or Wrong Item Received

• If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/video as proof.
• In such cases, we cover the return shipping cost and offer a free replacement or full refund.

6. Exchanges

• Size/variant exchanges (where applicable) can be requested within 3 days, subject to stock availability.

7. Contact for Returns
Email: sharktectonline@gmail.com
Phone: 0312-5570965